Frequently Asked Questions
Everything you need to know about shopping with Marrkt
How do you ensure the authenticity of pre-owned items?
Every item submitted to Marrkt undergoes a rigorous multi-point inspection by our team of experts to verify authenticity, condition, and provenance before being listed.
What are your shipping rates and delivery times?
We offer worldwide shipping via tracked couriers. Domestic orders typically arrive within 2-4 business days, while international shipping times vary by destination, usually ranging from 5-10 business days.
Can I return an item if it doesn't fit?
Yes, we accept returns within 14 days of receipt. Items must be returned in the same condition as sent, with all Marrkt tags still attached. Please note that return shipping costs are the responsibility of the buyer.
How do you grade the condition of the clothing?
We use a standardized grading system ranging from 'New with Tags' to 'Gently Used'. Detailed descriptions and high-resolution photos are provided for every listing to highlight any specific wear or character.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.
Do I have to pay import duties on international orders?
For customers outside of our local shipping zone, import duties and taxes may be applied by your local customs office. These charges are not included in our shipping fees and are the responsibility of the recipient.